Light weight carbon wheels are an expensive high-end product that can be damaged in the event of a crash. Chicken Cyclekit are offering this crash replacement scheme to make your decision to upgrade easier. In the event of a crash the consumer will be offered a repair or replacement for an equivalent model at a greatly discounted rate.
Terms & Conditions
Chicken Cyclekit are offering this crash replacement scheme in addition to the Manufacturer's warranty.
This service can be called upon in the event of a broken wheel which is un-rideable due to an accident or crash. Once the wheel has been assessed the customer will be advised of the special price for the replacement.
The offer is only valid for one claim for the original owner over a two year period from the point of purchase.
The offer is only valid for purchases made from UK cycle retailers.
The damaged wheel has to be returned by the customer to the original retailer.
The retailer must return the wheel to ourselves for assessment by our warranty department.
A copy of the original sales receipt must be provided before any work is undertaken.
Any tyres, cassettes or brake disc's must be removed and the wheel must be cleaned before returning.
The damaged wheel will be repaired or replaced with the same model or closest equivalent model.
The damage has to affect the functionality of the wheel. (visual damage is excluded).
In the event a replacement is given Chicken Cyclekit will assume ownership of the original damaged wheel.
If the wheel is deemed not returnable under this scheme, the costs for the repair/replacement or carriage will not necessarily be covered by Chicken Cyclekit.
Exclusion of Service
Damage caused by the wrong intended use, for example using road wheels on an off-road track.
Damage caused by modification, incorrect repair, or by use of non-original spare parts.
The use of incorrect brake pads (see manufacturers guidelines).
Products where the manufacturers serial number has been removed.
Damage which we feel has been caused intentionally.
Products purchased from retailers outside of the UK.