All online orders placed Monday - Friday will be dispatched within 1 working day. Orders placed before 12 noon Monday to Friday will be dispatched the same day. Alternatively you can click and collect from your local Retailer - for more details see below
FREE UK Mainland Delivery
All UK Mainland orders will be delivered free of charge.
UK Mainland EXCLUDES the following locations:
Isle of Man
Isle of Wight
Scotland (AB31-55, AB41-54, IV (all), PA20-78, PH15-18, PH32-33, PH45-48, PH49-99, ZE (all) )
If you would like to make a purchase and your delivery address is one of the above locations, or you are an International customer, please contact us for a delivery quote.
FREE Click & Collect
When making your purchase you can also choose to click and collect your order FREE OF CHARGE from your local Retailer. When you choose to click and collect, you are supporting your local bike shop, as the retailer will receive the full profit on your order.
Delivery to store is usually within 48 hours. Please contact your selected retailer to arrange collection.
Exchanges & Refunds
If you have changed your mind, you can return items from your order (new and un-used) to us at the address below for an exchange or refund within 30 days of delivery.
Please contact the sales team on 01525 243655 to obtain your returns number.
Chicken CycleKit Ltd
Unit B2, Cherrycourt Way
For bike returns it is always a good idea to keep the original packing when you receive your bike, so it can be reused in the event that you need to return the bike to us. However if your bike box is damaged or you do not have a suitable one to return your bike in, we can dispatch a new box to you at a cost of £25. Please contact us if you need to do this.
If I've ridden the bike I bought can I still return it?
You can try your bike and still return it, under our 30 Day Test Ride Policy. However there are fair usage guidelines and some exclusions to this policy. For full details on our 30 Day Test Ride policy click here.
I want to return a bike, can you collect it from me?
If you would like us to arrange collection of your bike by courier we can arrange this for you free of charge. Please contact us if you require this service. Free collection is not available on bikes purchased from other retailers. International customers and UK non-mainland customers are responsible for return costs.
If you pay for a delivery service, we will not refund the delivery cost unless the item is faulty or the incorrect item has been sent to you.
My item arrived damaged, what should I do?
In the unfortunate event that your item arrives damaged please contact us immediately, so we can get this resolved quickly for you.Please retain all packaging and make sure to get in contact within 24 hours of receipt of your bike.
If your receive your delivery and the outer packaging is damaged you should sign for it as such.
What's the small print?
We reserve the right to refuse a return and refund under this policy in the event we inspect the products and observe any of the following:
The products have been returned to us in an unsaleable condition
The products appear to have been deliberatly damaged
The product has been modified from the original specification in which it was supplied
Damage has been caused by the customer failing to follow the quick start guide, included with every bike purchased from us directly
Damage has been caused by the customer failing to seek advice from a professional bicycle mechanic if they are unsure about setting up their bike or component correctly.
Use of the bicycle for abnormal, competition and/or commercial activities or for purposes other than those for which the bicycle was designed.
For example if a road specific model has been used in an offroad situation.
In addition to the above custom painted/custom size frames or special order items are not elligable for return/refund unless they are faulty.
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